My part(s) arrived damaged. What should I do?
In the rare event that your part has arrived damaged, the best thing to do is call us at 888-527-9396 (US/Canada Toll-Free) or e-mail us at [email protected]. Please send us photos of the damage to the part, any damage to the box and a picture of the part in the box. We will respond to your request as quickly as we can. We ask for these photos to assess how and why the damage occurred so that we can improve our processes and where appropriate recover costs from our courier.
There are missing parts - what do I do?
Firstly, please check the boxes very carefully to ensure the parts is not nested in the packing materials or under the flaps at the bottom of the box. Please then contact our customer services team at [email protected] immediately, quoting your sale number and briefly explain the situation. We will contact you as soon as possible to resolve the situation successfully for you.
The parts I received are not what I required - what do I do?
There can be a number of reasons why the parts are not what you require. These could include:
Parts incorrectly ordered – contact our customer service team and we will check the parts against you Vehicle Identifications Number (VIN) to check I they should fit
Parts mis picked in our warehouse – we make every effort to ensure our processes deliver the correct part but mistakes can happen
The manufacture has mislabelled the product, so it appeared to us to be correct but is not
Please contact our customer services team at [email protected] immediately, quoting your sale number and briefly explain the situation. In scenarios 2 & 3 it is important that we understand what went wrong to ensure that any corrective action we take does not repeat the original error and solves your problem quickly. For this reason we will ask you for photos of the part, the manufacturer part label and also the Scuderia part label.
I've received by parts but didn't receive an invoice. Where do I find it?
Please e-mail our customer service department at [email protected] for further assistance. Alternatively create an account which will enable you to view invoices and see the up to date status of your orders etc…
Does Scuderia Car Parts accept returns?
This is dependent on several factors; for instance:
Why is the item being returned?
Is it a stocked or special-order item?
If we accept a return, a handling fee may be charged depending on the circumstances of the return. For example, in the unlikely event our knowledgeable sales team misinformed you, we will arrange the return of the part at our cost. Please note that you should not return parts yourself as this incurs import fees to the UK which are avoidable if we arrange the return. Parts should be returned in their original packaging so that they can be resold.
Can I cancel my order?
We only accept cancellations under specific circumstances. Specially ordered parts that are being made specifically for you such as certain trim options for example will usually not be cancellable. In other situations, cancellations may be subject to a handling fee. Additionally, if the parts have already been picked and are prepared for collection by our courier we may not be able to stop them and return shipment costs may also be incurred.
Is it possible to add parts to my order after I have placed it?
We aim to pack and despatch parts to you as fast as we possibly can. If this process has started, then it is not possible to add parts to an order. If an order is already placed, it is also usually not possible to add parts as the delivery costs are calculated on what was originally ordered and payment has been made. Please therefore ensure that you include all parts you need before ordering.
Why am I being charged a handling fee?
If we agree to a part being returned and we are not at fault we will usually charge a handling fee. This is additional to the cost of the transport and is to cover our warehouse costs to receive, check and re stock the parts and our office administration costs in arranging the return and credit etc…
My parts are faulty, what do I do?
Please e-mail our customer service department at [email protected] for further assistance. If the fault is found on initial installation, we will need your VIN in order to check that the apparent fault is not due to the part being unsuitable for your vehicle. Where possible we will require evidence of the fault so that we can make a claim on the supplier. We will ask you to complete a simple form so that we can pass the information to our supplier. Please note that some parts such as brake discs and pads are not warranted because the vast majority of issues are caused during fitting or the type of driving they are subjected to rather than faulty components.
You have informed me that you are waiting for a date from the manufacturer. What does this mean?
This is usually seen if you have ordered parts that we don't have immediate stock for. To complete your order, we need to first order the parts from the manufacturer. This status means that we have placed the order, and we're waiting for them to provide us with a delivery date. We aim to get this for you quickly, but sometimes this is not possible. We do however chase the manufacturer for an update daily until we get a date from them.
You have informed me that my order is on "Backorder". What does this mean?
"Backorder" means that the manufacturer has no stock of that part and is not able to provide us with an estimated delivery date. This is highly unsatisfactory situation for both you and us. Unfortunately, manufacturers do run out of stock reasonably often (with the part often not being available from any seller globally). Rest assured however that these orders are not forgotten and we contact them weekly to request updates. Sometimes this situation can last a few days or weeks, but sometimes it can be months. This can be due to temporary supply chain disruptions or due to the manufacture waiting to get several orders before they order from their own supplier. We will send you an update at least once a month if you have any parts in this status.
Does Scuderia Car Parts offer any financing solutions?
Financing is only available to customers who purchase tuning products and who reside in the UK. Contact us for more information.
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